At Engudam Smart Store, customer satisfaction is important to us. While we do not offer general returns or refunds, we do allow exchanges or returns only in specific cases, as outlined below.
❌ No General Returns or Refunds
We do not accept returns or provide refunds for any orders unless there is a clear issue with the product delivered, such as:
You received the wrong item
The product is not as described
The product is damaged or defective on arrival.
✅ Exchange or Return (Wrong or Defective Items Only)
You may request an exchange or return if:
The item you received is not the same as ordered, or
The item is damaged or defective upon delivery
Conditions:
You must notify us within 48 hours of delivery
The item must be unused, in its original packaging, and include proof of purchase
We will inspect your claim and notify you if it is approved for exchange/return.
🚚 Delivery Policy
We offer fast delivery within 2 to 3 business days for all products up to 10 cm in size.
Larger items may require additional time depending on your location and availability.
📦 Return & Exchange Process
Contact us at gcsingha1970@gmail.com or call us at [9435176126,7896171841] within 48hours of delivery.
Provide your order number, photos of the item, and a description of the issue.
Once your request is reviewed, we will confirm the return or exchange instructions.
We reserve the right to deny requests that do not meet our policy guidelines.
💸 Return Shipping
If the mistake is on our end (wrong or defective item), we will cover the return shipping costs.
For all other cases, return shipping is not available, as we do not allow returns.
🕐 Processing Time
All approved returns or exchanges will be processed within 3–5 business days after we receive and inspect the item.